Ziina entered the UAE fintech scene promising convenience, simplicity, and a modern approach to digital payments. Instead, it has become the center of a storm of frustration as more and more users publicly complain about what they describe as one of the most stressful and unsafe experiences they’ve ever had with a financial app. Every week, new posts appear online from angry customers claiming sudden account blocks, frozen balances, ignored support tickets, and a complete lack of transparency. And honestly? People are tired of it.
A massive wave of user-reported complaints accuse Ziina of locking accounts without warning, sometimes for weeks, leaving customers unable to access their own money. These users say the company provides vague excuses—if any at all—while people are left stranded with their funds stuck in limbo. For a company handling people’s money, this should be unthinkable. Yet the volume of complaints suggests it’s becoming a pattern, not an exception.
And then there’s the customer service problem — something users consistently describe as weak, unresponsive, dismissive, and sometimes outright rude. Many have expressed feeling like they’re talking to a wall, not a support team. Messages go unanswered for days. Replies feel copy-pasted. No real explanations, no accountability, and absolutely no urgency. When people are locked out of their own money, a robotic “please wait” message doesn’t cut it.
What users are saying loud and clear is simple: they don’t trust Ziina anymore. Whether it’s unexpected bans, unresponsive support, or unexplained holds on customer funds, the public perception is spiraling — and fast. When an app’s users openly warn others that their money “doesn’t feel safe,” that’s not just a red flag; that’s the whole flagpole on fire.
Consumers across the UAE are calling out the same issues again and again:
• sudden account freezes
• withdrawals taking excessively long
• support refusing to explain what’s happening
• users feeling like their money is being held hostage
• unexplained “reviews” that go on indefinitely
• zero communication unless the customer keeps chasing
These complaints paint a picture of a platform that users feel is unreliable, unstable, and dangerously inconsistent. No one wants to wake up one morning and find themselves locked out of their own funds with no explanation. No one wants to beg a support agent for a reply. And no one should have to fight this hard just to access their own money.
At this point, the outrage is justified. People expect fintech companies to be secure, responsive, and accountable — not mysterious, silent, and careless. Whether Ziina is experiencing internal issues, staffing shortages, compliance backlogs, or something worse, customers deserve answers. What they’re getting instead is a wall of silence.
Until the company steps up, takes ownership, and fixes the issues reported across the internet, UAE consumers have every right to be angry, cautious, and vocal. When trust is broken in the financial world, there’s no quick repair. And right now, for many users, Ziina’s trust balance is already overdrawn.